A process innovation is the implementation of a new or significantly improved production process, delivery method, or support activity for an enterprise's goods or services.
The process (production process, delivery method or support activity) must be new to the enterprise or significantly improved from its point of view, but it does not have to be new to the sector or market the enterprise operates in. The developer of the innovation can be the enterprise in question or other enterprises.
Purely organisational innovations are not considered process innovations.
Statistics using the definition
Validity of the definition